Troubleshooting

Use this section when something is blocking you and you want to start from the symptom rather than from your role.

Choose the question that matches the problem you see on screen.

Access and Login

• Why can’t I log in?
• Why didn’t the password reset email arrive?
• Why can’t I see the right repository after logging in?
• Why can’t a whole site access the study?

Upload

• Why Is Add Patient Disabled or Grayed Out?
• Why Is Add More Images Missing?
• Why Can’t I Select the Right Visit for Upload?
• Why is my upload stuck?
• Why is SliceVault asking me to mask every CT or MRI slice?

Workflow

• Why can’t I submit the visit?
• Why can’t I approve the visit?
• Why can’t I complete the assessment?
• Why isn’t the visit ready for reading?
• Why is the square yellow?

Forms and Downloads

• Why is my form, document, or download missing?
• Why is my form locked?
• Why is my download missing?
• Why is Preview Image missing?

Images

• Why is the image downscaled in the viewer?
• Why is there an image rendering error (WebGL)?
• Why do PET images appear black or red?

Next Step

If you already know your role and just need task guidance, continue to Shared Workflows and Tools or your role guide.