Why Didn’t the Password Reset Email Arrive?
Use this page when the user clicks Forgot your password? on the login page but the reset email does not arrive.
Check These First
- Confirm that the correct email address was entered on the login page.
- Check the junk, spam, and quarantine folders.
- Allow a few minutes for the email to arrive.
- If the email still does not arrive, contact the Trial Administrator or main study contact.
For Trial Administrators
Open Manage Users, find the user, and open the user editor.
- Use 1 to:
- Send password reset email to the user to send a new auto-generated email to the user.
- Get reset password link and share the generated reset link directly with the user if normal email delivery is not working.