How to Open and Manage Queries

QC Managers can open queries to Investigators or Readers, and are also responsible for closing those queries once the issue has been addressed. Relevant users are automatically notified when queries are opened, responses are posted and queries are closed.

Viewing Queries

You can identify open queries in two ways:

1. A query icon will appear on the Visit Dashboard for any visit with an open query.
2. A dedicated Queries page provides an overview of all queries, where users can filter by status.

1. On the queries site, you can see all queries and filter queries by status.
2. When the query icon is red, it indicates an open query requiring action. A green icon means the query has been resolved and is now closed.

Opening a New Query

Queries are visible alongside the images in the DICOM viewer — simply open the visit dashboard and click ‘Preview Image’ to access queries.

1. In the query form, enter a detailed description of the problem.
2. Click Send to submit the query.

Note: Opening a query triggers an email notification to the selected recipient. Once sent, the query status is open until it is closed.

Note: If you send a query and need to submit another one immediately after, you must exit the dicom viewer and re-enter to open a new query.

Responding to Queries

You can view and respond to query replies from Investigators or Readers and close queries when resolved:

1. Click the query’s Reply icon to reply to the conversation thread.
2. Type your response in the text field
3. Click Send to post it.

Closing a Query

Once an issue is resolved, you can close the query to move forward in the workflow.

1. After the recipient’s final reply, click Close Query (checkbox icon) to mark the query as Closed.

Important: All queries must be closed before you can change the visit’s status. If any query remains open, the Approved by QC option will be disabled.