Why Can’t I Log In?

Use this page if the problem starts before you can reach the repository.

Check These First

• Confirm that you are using the correct email address and password.
• If the password is unknown, enter your email address on the login page and click Forgot your password?.
• If multi-factor authentication fails, request a fresh code (by typing username and password again) and use the newest email.
• If you have tried the wrong password several times, the account may be suspended after five failed attempts. Contact the Trial Administrator or study contact to restore access.
• If the username and password appear correct but login still fails, check the invitation email and confirm that you are using the correct SliceVault login URL.
• If login works but the right repository does not appear, continue to Why can’t I see the right repository after logging in?.

1. Use 1 to request an email with instructions on how to reset your password after you enter your email address.

Best Next Pages

• Log In and Open Your Repository
• Why didn’t the password reset email arrive?
• Why can’t I see the right repository after logging in?