Why Can’t I Select the Right Visit for Upload?

Use this page when the upload has already started, but the visit you need does not appear in the visit list or cannot be selected correctly.

Most Common Causes

• the visit is not open for upload in the study workflow
• the visit already contains data and is locked for more uploads
• you started from the wrong patient or the wrong upload option
• your site or account does not have access to that visit

Check These Steps

1. Start again from Study Repository and confirm that you selected the correct patient or chose Add Patient for a new patient.
2. If you are uploading to an existing patient, use Start Upload from Repository and select Add More Images only for the correct patient.
3. On Select Visit, check whether the visit may already be locked for more uploads or not yet available in the workflow.
4. If the visit still does not appear, contact the Trial Administrator or study contact.

Related Pages

• Why Is Add Patient Disabled or Grayed Out?
• Upload Images