Why Is Add Patient Disabled or Grayed Out?

Use this page when you are still on the repository and cannot start the upload because Add Patient is disabled, grayed out, or unavailable.

Most Common Causes

• The site does not currently have an available Patient ID option.
• Your account does not have upload permission for that site.
• The patient already exists and you should use Add More Images instead of Add Patient.

Check These Steps

1. Start from Study Repository and confirm that you are on the correct repository page.
2. If the patient already exists, use Start Upload from Repository and look for Add More Images on the correct patient row.
3. If neither option is available when you expect them to be, contact the Trial Administrator or study contact.

Use a Different Page If

• the upload starts, but the right visit is missing from the visit list: Why Can’t I Select the Right Visit for Upload?